Prestanda is a service as software company. Our AI agents do the repeatable work, our forward deployed engineers own the judgement, and every outcome is measured against evidence you can audit.
Service as software is a delivery model in which AI agents perform a business service end to end and the customer pays for the result, not for seats or hours. Software does the repeatable work. People supervise exceptions and own the judgement. The provider is accountable for the outcome.
| Dimension | SaaS | Outsourcing | Service as software |
|---|---|---|---|
| What you buy | Access to a tool | People's time | A finished piece of work |
| Who does the work | Your team | The vendor's team | Agents, supervised by the provider |
| How you pay | Per seat, per month | Per hour or per FTE | Per outcome, or per service level met |
| Who owns the result | You | You | The provider |
| What a better AI model changes | The vendor's feature list | Nothing | Your unit cost and turnaround |
Two things changed at once. Models can now do most rule-based work without supervision, and buyers have stopped wanting more tools.
Sequoia estimates that for every dollar spent on software, six go to services. Thoughtworks argues the advantage goes to firms that build agents into core processes, not those that hand staff a chatbot.
That is where we sell.
Language, retrieval, and vision models with orchestration that do the repeatable work at volume. Where data cannot leave your building, it runs on Auralis, on infrastructure you own.
A named forward deployed engineer frames the problem, handles the exceptions, and is accountable for the outcome.
A value ladder, guardrails, circuit breakers, and human approval. Nothing ships on an agent's say-so.
The model is the lab's job. The outcome is ours.
Every storefront or site photo checked for distribution, placement, and quality, with an audit trail behind each incentive payout.
Priced per verified imageYour APIs and data platforms kept available, patched, and within agreed performance targets, with one named engineer accountable for incidents.
Priced per month the service levels holdEvery active project receives an evidence-backed report of what changed for the client, challenged by a Skeptic agent and approved by a person.
Priced per approved project reportScripted, narrated, scored, captioned, and exported short-form video, delivered finished.
Priced per approved videoWork happened. Effort was spent.
Something real shipped and works.
Behaviour or a system changed.
The client is measurably better off.
We report on the highest rung the evidence supports and no higher. Read the framework.
Every output links to the records that produced it.
Agent decisions are scored against expert judgement before volume goes up.
Hard business rules the agent cannot cross.
Thresholds that stop the agent and call a person.
Nothing customer-facing ships without a sign-off.
CMMI Level 3 processes and ISO 27001:2022 information security.
A fixed price per verified unit of work. Failed attempts are not billed.
A monthly fee tied to agreed service levels, with credits when they slip.
A lower fixed fee for the platform and team, plus a variable fee per outcome.
We agree the outcome definition and the evidence standard before work starts. Outcome pricing without an audit trail is a dispute waiting to happen.
Switching a vendor is a procurement decision. Replacing a team is a reorganisation.
Separating activity from deliverable from outcome.
Local inference and message-level provenance, on your own metal.
Partitioning, indexing and a cutover that stayed online.